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Posts in category Known Issues

Known Issues

Browser support for SP Oct. 2014

In the past weeks we have tested the new version of Blackboard against major browsers and have not found any large issues. In general, Blackboard supports all major mainstream browsers. If you want to know which browser versions are supported, you can find this information on the Blackboard site.

We have noticed that many workstations at the TU Delft run Internet Explorer 10 (in compatibility mode) which is known to cause issues in combination with using Blackboard. Safari 6 works without any issues, but we have noticed that Safari 7 and 8 unfortunately don’t support all functionalities in Blackboard. As a result of this, we advise users to use either Firefox or Chrome when using Blackboard as these browsers are the most stable and have the least performance issues.

If you are using the IE 10 browser (still used at many TU Delft workstations), you can run into issues when using Blackboard. If it seems that you are missing content when using Blackboard through IE10, we advise you to check if the browser is running in compatibility mode. The fix that we detailed after our previous upgrade will also work for our newest version. Please find the information on how to use Blackboard with IE 10 in the post on Browser Support for SP14.

We are already aware of one issue that might pop up when you are using Chrome to access Blackboard. With the release of Chrome version 42, the NPAPI plugin has been disabled and Chrome is planning to deprecate it entirely by version 45. Users will notice that the NPAPI plug-in has been disabled as it will produce an error when trying to use JAVA based content (as found in Blackboard Collaborate, SCORM packages or other JAVA based content). For the moment the work-around is to enable the plugin in Chrome yourself. Please check Google for a description of how to enable the NPAPI plugin.

If you are unsure if the browser you are using is compatible with our newest version of Blackboard, you can also use the Blackboard Browser Checker tool to check this.

If you experience problems with your browser after trying one of the work-arounds detailed above, please contact E-Learning Support (ELS) at els@tudelft.nl or call 89194.

 

Browser Support for SP14

The following link highlights the new platform and browser configurations tested for SP 14 using the support terms listed on Blackboard’s Browser Support Policy page.

We have noticed that many workstations at the TU Delft run Internet Explorer 10 (in compatibility mode) which is known to cause issues in combination with using Blackboard. Safari 6 works without any issues, but we have noticed that Safari 7 and 8 unfortunately don’t support all functionalities in Blackboard. As a result of this, we advise users to use either Chrome or Firefox when using Blackboard as these browsers are the most stable and have the least performance issues.

If you do use IE10 you will have to take note of the following known issue:
When running IE10 in Compatibility mode, Blackboard will not load as expected and the various tabs to access content are not visible. To use IE10 in standard mode, you can use the following work around:

1. Open your browser, and go to https://blackboard.tudelft.nl. You will see a file icon behind the url: If the icon is dark blue, it means that the compatibility mode is switched on in IE10 (see screenshot below). If the file icon is light blue IE10 is not running in compatibility mode and you don’t have do do anything.

ie19 comp mode
2. Click on the file-icon to deactivate the compatibility mode for the TU Delft Blackboard environment. The page will reload and you will see the various tabs become available at the top of the page.

 

NOTE! :  If you do not see the above mentioned file-icon to indicate if you are working in compatibility mode, and you are experiencing problems with your IE browser, you can also try the following steps:

  • Press on the ALT button and a menu bar will appear at the top of the screen.
  • click on the tools menu, and go to the item “Compatibility View Settings”; click on it.
  • in the pop-up, please deselect the option “Display all websites in Compatibility View” and click close.

If you continue to experience problems with your browser after trying this work around, please contact E-Learning Support (ELS) at els@tudelft.nl or 89194.

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